Terms and conditions

Product details
We aim to depict products on our website as accurately as possible, however due to the seasonal nature of flowers, floral ingredients may be substituted based on seasonal availability, as well as the floral artist’s own artistic flair. You should be aware that colours, botanical varieties used, and the artistic arrangement will vary.

Delivery and failed delivery attempts
Delivery is available within Canberra and surrounding area within a 15 kilometre radius.
As a part of the checkout process on this website, you will be able to select the date for the delivery of your order. We will make every effort to deliver at your selected time, but this cannot be guaranteed.
You must ensure someone is available to accept the delivery at the premises and that they are authorised to do so. If there is not, you authorise us to deliver the goods anyway (if we consider it safe and reasonable to do so). You must ensure there is safe and available access for delivery.
If the delivery contractor arrives at the agreed time, but is unable to deliver the goods, or considers that it is unsafe to do so, we will make the arrangement available for collection via our shopfront. Alternatively, you can choose to pay for re-delivery at a later time.
If you provide us with an incorrect address you will be required to pay for re-delivery to the correct address at a later time.

Changes to your order
If you wish to make changes to your floral subscription, please contact us on phone 0481 135 855 or email [email protected]
Unfortunately, changes to floral orders are not guaranteed. While our team will do our best to accommodate changes, we cannot guarantee changes to floral orders once an order has been placed. Please provide as much notice as possible.

Cancellations
All cancellations require a minimum of 48 hours’ notice prior to the requested delivery date. If your order has commenced production, unfortunately we are unable to cancel your request.
To request an order cancellation, please contact us on phone 0481135855 or email [email protected]

Event florals
An upfront deposit is required to secure a floral booking the date of your event, with the full amount required to be paid prior to the date of the event. Please kindly note that deposits are non-refundable.

Prices and Payment methods
All prices are in Australian dollars and include taxes. The total cost of your order will be shown upon checkout, prior to payment. We accept American Express, Visa and MasterCard credit and debit cards. We never store or have access to your credit or debit card details.

Returns Policy
Je Fleur will assist customers who wish to return products purchased on our website. We accept the return of products and issue refunds or exchanges, subject to payment of the original delivery fee and the following:
· if the product is unused, in original packaging and in saleable condition you may contact us within 30 days of delivery to arrange for it to be collected; and
· you have a valid and intact receipt. The original credit card must be present to gain a refund or exchange.

You must adequately package any product that you are returning to ensure that it is not damaged during return delivery. All original items including packaging must be returned.
If you are entitled to a refund or exchange, the refund or exchange will only be given once we have received the product and inspected it and assessed whether it is eligible for a refund under the Returns Policy. Any refund we make will be made through the same payment method used to purchase the product.

Exceptions
With respect to your rights under the Terms and Conditions of Sale and Australian Consumer Law which forms part of the Competition and Consumer Act 2010 (Cth), unfortunately we cannot offer a refund or exchange on the following items:
· Any flowers which have been delivered to the specified premises.
· Custom-made products.
· Any product that has been used or installed.

Should you request an exchange or refund we will require a valid receipt as proof that you purchased the goods with us.